Frequently Asked Questions
Everything you need to know about your Swashaa shopping experience.
What is the standard delivery timeline for my order?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-7 business days, while international deliveries may take 10-15 business days depending on the destination.
How do I track my shipment?
Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking link and AWB number to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unworn items with original tags intact. Please visit our Returns Portal to initiate a request; certain items like innerwear and jewelry may be final sale for hygiene reasons.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and different monitor settings, slight color variations may occur.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within India.
How should I care for my Swashaa garments?
To maintain the longevity of your fashion pieces, we recommend following the specific care label instructions on each garment. Generally, hand washing or dry cleaning is preferred for delicate fabrics.